GENERAL TERMS AND CONDITIONS OF SALE

1. GENERAL PROVISIONS

These general conditions of sale govern the relationship between Mandorlada hereinafter referred to as "the Seller" and any person or company who places an order online on the website http://www.mandorlada.net/shop for himself or on behalf of third parties, for professional or private purposes, hereinafter referred to as "the Customer" The Seller offers to sell the products to customers online. The Client declares that he has the ability to own rights and be bound by obligations.

2. SUBJECT

The products are described on the website http://www.mandorlada.net/shop in good faith and with the greatest possible accuracy. The presentation of the products is not binding for the Seller and does not constitute an offer in the legal sense of the term.

3. ORDERING

Given the perishable nature of the products offered, consumers do not have the right to revoke the purchase. The Customer must select the products he wishes to purchase and specify the quantity and weight (where available). The products will be automatically added to the Customer's cart. At any time, the Customer can obtain a summary of the products he has selected by clicking on "cart", then continue his selection of products by clicking on "Products"; correct any data entry errors by clicking on "change quantity" or "delete items" and finish the product selection and place your order by clicking on "place order". The Customer can choose the preferred payment method. By clicking on "place order" the customer finalizes his order. The order is registered and the sale becomes final. The Customer can no longer correct any data errors made when entering his order. The confirmation email that the seller sends to the customer concludes the contract and implies the unconditional acceptance by the customer of these terms and conditions. The details of the order will be indicated in the confirmation e-mail. Automatic registration systems are considered as valid proof of the nature, content and date of the order. The sale will not be concluded until the order confirmation has been sent by e-mail to the Customer. The Seller is not required to place the customer's order until he sends the confirmation that he agrees to process the written order. The Seller reserves the right to submit the order to different and further, to suspend or refuse, especially if the order is incomplete, if the data provided are incorrect, if the Customer has not paid the previous orders, or for any other reason and title that the Seller may consider. Orders are not final until they have been confirmed by the Customer's payment of the price.

4. AVAILABILITY

If the product has proven not to be available, after the order has been validated, the Customer is informed by e-mail as soon as possible.

5. PRICES

The prices of all the products available on the site http://www.mandorlada.net/shop are expressed in Euros, including the VAT rate in force in Italy at the time of purchase, net of shipping costs that will be calculated in the final phase of the purchase before sending the order confirmation on the basis of the place of destination entered in the registration phase. The Seller reserves the right to change prices at any time. The products, if available, must in any case be invoiced in Euros at the rates in effect when the order was registered. Placing an order implies acceptance of the price indicated for the chosen product. The total price indicated in the order confirmation is the final price, including all taxes (where applicable) and shipping costs.

6. CUSTOMS DUTIES

Any order placed on the site and shipped outside Italy may be subject to taxes and customs duties when it reaches the destination. These taxes and customs duties related to the delivery of an item are the sole responsibility of the Customer. The Seller is not required to know and inform the Customer of any customs duties and taxes that may be applied. The Seller advises the Customer to contact the competent authorities of their country of destination for further information.

7. PAYMENT METHODS

The website http://www.mandorlada.net/shop is governed by Italian law and the products offered for sale are shipped from Italy. Invoices are drawn up in Euros. The Seller accepts the following payment methods:

• X-Pay (VISA, MasterCard, Maestro, JCB) Payment via X-Pay will be made in favor of Mandorlada. Credit card transactions are managed by secure X-Pay servers. The customer's card details are managed only and exclusively by the X-Pay secure site and servers. During the payment, only secure connections are used, (prefix "https" in the address bar and the padlock symbol in the browser). Compliance with the security protocols provided by the international circuits Verified by Visa and Secure Code Mastercard which guarantee the merchant immunity from fraud denials (in the cases provided for by the CI). Visa, Visa Electron, Mastercard, Maestro card accepted. When paying by credit card, no supplement will be charged. For all credit cards it is necessary to enter the CVV2 code otherwise the order is canceled. For Visa, Mastercard and Diners credit cards, the CVV2 corresponds to the last 3 digits found on the back of the card, while for Amex credit cards the code is 4 digits and is found on the front of the credit card. It may happen that, after entering the credit card data and the CVV2, an additional code or some specific data is also requested. This is because some banking institutions require a specific procedure to enable the use of credit cards online. To find out how to enable your credit card for online purchases or to know the code to enter, you must contact your bank directly. Should the bank notify Mandorlada of any irregularity relating to the credit card used, Mandorlada will proceed with the cancellation of the order by giving contextual communication via e-mail.

• Paypal Payment via PayPal will be made in favor of (Paypal account holder). PayPal allows you to make payments by logging into your account or even by credit card or prepaid card, to all users who do not yet have an account and need to make payments through the service. The payment channels accepted by PayPal are Visa, Visa Electron, Mastercard, Postepay and Aura. In case of purchase through the PayPal payment method, at the end of the order, the Customer is directed to the PayPal login page. The amount relating to the order is charged to the PayPal account or the selected credit card. In case of cancellation of the order, both by the Customer and in case of rejection by us, the amount will be refunded to the Customer's PayPal account or to the selected credit card within the third day following the cancellation of the order. . Any delays in the release of the sums will depend exclusively on the Paypal system. At no time during the purchase process, the Seller will be able to know the Customer's financial information. Since there is no data transmission, there is no possibility that these data are intercepted. No computer archive of our company contains or retains such data. For each transaction performed with the PayPal account, the Customer will receive a confirmation email from PayPal. For more information on the legal agreements for PayPal services, please consult the following guide: https://www.paypal.com/it/webapps/mpp/ua/legalhub-full For more information on Paypal security please visit consult the following guide: https://cms.paypal.com//cms_content/IT/it_IT/files/marketing_it/Guida_sicurezza_online.pdf Whatever the payment method used, the order is not taken into consideration until it is validated . The Seller will then have to send a confirmation email and the customer's account will be debited.

9. PROCESSING ORDERS

Orders are processed from Monday to Friday, excluding holidays. Packages are shipped from Italy within a period of 3 to 7 working days after payment of the order. Near the Christmas holidays, the packages will be shipped from Italy within a period of 3 to 15 working days after payment of the order. The Seller cannot be held responsible for any delay or failure to deliver due to fortuitous causes or acts of the third party or an event beyond its control, which may make the execution of the contract impossible or more onerous, in whole or in part, o for the acts of third parties such as suppliers of the parties to this agreement, subcontractors, agents and representatives, or if the Customer fails to fulfill its commitments. Fortuitous event also state of war, riots, fires, strikes, accidents and the inability to obtain provisions. The Seller must keep the buyer informed in good time of the above events or incidents. Timely delivery of products will take place only if the Customer has fulfilled his obligations towards the Seller. The delivery times indicated in the order or the order summary are provided in good faith, as mere ordering terms. Delivery times are not in themselves an essential condition of the contract and the Seller is not required to pay any compensation. The Seller reserves the right to entrust some services of third parties, employees or agents who work under its own responsibility, within the limits established by the law and regulations on accreditation. The purchased products must and will be sent to the shipping address provided by the Customer. The Seller cannot be held responsible for the consequences of any errors made by the Customer at the time of the order. The Seller cannot be held responsible for the non-execution of the contract in the event of force majeure, unrest, or partial or total strikes, in particular, of any means of transport services or couriers A detailed invoice corresponding to the order, drawn up in the name of the customer, must be attached with the order. Return of products is only allowed for quality defects.

10. DELIVERY TIMES, METHODS and COSTS

The Seller can only accept orders for delivery in Italian territory (excluding San Marino and Vatican City) and the following European countries: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Latvia, Lithuania , Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Spain, Sweden, Hungary. The Seller delivers the products by courier and / or trusted carriers within 72 hours of confirming the Customer's order, depending on the availability of the Products and the place of destination of the goods. The delivery times are indicative and are in no way binding on the Seller and in any case will not exceed 30 days from receipt of the order confirmation email from the customer. No responsibility can be attributed to the seller in case of delay in order fulfillment or delivery of the order. For the issuance of the invoice or other tax document, the information provided by the Customer at the time of the order is valid. After issuing the invoice or other tax document, it will not be possible to make changes to them. Shipping costs are charged to the Customer and are clearly stated when placing the order, based on the Customer's country of origin. Nothing more is owed by the Customer than the total order. Shipping methods and costs vary according to the country of destination of the goods. Deliveries by courier are made during working hours, therefore it is preferable to enter an address where someone is always present for collection, otherwise the package will go into storage with consequent delay in delivery and possible charge of storage costs. Upon delivery of the Products, the Customer must check: - that the packaging is intact and not altered even in the closing tapes. In case of tampering and / or breakages, the Customer must immediately contest the shipment and / or delivery by putting the wording "goods control reserve" on the delivery document received by the courier or other operator. Subsequently, he must report any damage within 2 (two) days of receipt of the Products in the manner prescribed by the operator chosen for shipping and / or delivery and / or by the operator. In case of non-collection by the Customer, within 2 (two) working days, of the Products ordered and present in storage at the courier's warehouses, the Seller will cancel the purchase order due to the impossibility of delivering the Products to the address indicated by the Customer at the time of the order, with charge to the latter of the costs of custody / storage of the Products. Since the goods delivered are of a food nature and therefore perishable, the customer will not be reimbursed for the amount already paid. The Seller declines all responsibility for non-delivery resulting from causes dependent on failure to collect, incorrect or incomplete address or other causes not dependent on their will.

11. ABSENCE OF THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to contracts concluded through the website http://www.mandorlada.net/shop/

12. AVAILABILITY

Sales offers are subject to product availability. If a product is unavailable after the order has been validated, the Seller undertakes to inform the Customer as soon as possible, by e-mail or by telephone. The customer can then request the cancellation of the order. When the refund is in order, the amount must be credited to the Customer's credit card account within thirty days of cancellation.

13. INTELLECTUAL PROPERTY

All text, comments, illustrations and images reproduced on our website are copyrighted. All rights reserved. Any partial or total reproduction without the Seller's consent is prohibited. Sorting does not involve the transfer or granting of intellectual property rights, unless expressly indicated.

14. TRANSFER OF OWNERSHIP

Mandorlada retains full ownership of the products sold until the total amount owed by the Customer has been received. The transfer of ownership of purchased goods does not fall within the scope of this contract. Only customers who originally purchased such goods can claim to adhere to the clauses of these general conditions of sale.

15. PROTECTION OF PRIVACY

The provision of personal data for online sales is mandatory as it is necessary for order processing and shipping and for billing. This information is strictly confidential. Failure to provide information will result in the automatic rejection of the order; The Seller undertakes not to disclose the information provided by its customers to third parties. They are used solely for internal management purposes, that is, for order management, billing, service, solvency, marketing or personalized advertising.

16. APPLICABILITY OF THE GENERAL TERMS OF USE

Any order by the Customer and all deliveries made by the Seller implies full and unconditional acceptance by the Customer of these general conditions of sale, to the exclusion of any other document, such as the Customer's own terms and general conditions, or any brochure, catalog, etc., which are provided for information only. The parties expressly agree that these general conditions apply to their commercial relations, unless otherwise specified in writing. The express waiver of one of the general or particular terms or conditions does not affect the application of the other general or particular clauses. The cancellation or inapplicability of one of the clauses of the general or particular conditions, has no effect on the totality of the other provisions, the general and particular terms and conditions, which remain valid and applicable. The fact that the customer has not received these general conditions in his native language does not exempt him from their application. The ordering of any product proposed on the site presupposes the reading and express acceptance of these general conditions, and this acceptance does not require the Customer's handwritten signature. The validation of the order form by the Seller constitutes an electronic signature, equivalent to a handwritten signature, confirming that the order is complete and that the sums due for filling this order are payable. The Seller reserves the right to modify its general terms and conditions without personally informing the customer and without the Customer being able to claim any type of compensation. It is up to the Customer to periodically check if any changes have been made. The Customer can copy or print these general conditions of sale, as long as he does not alter them.

17. APPLICABLE LAW

 

This contract is regulated by the Italian law.